Shipment Log

The Shipment Log records every posting attempt made for a given document — whether it succeeded or failed. It is the primary tool for troubleshooting shipment issues and auditing what has been sent to the carrier.

The Shipment Log is available on all document types supported by the Shipment Connector:

Sales Orders
Transfer Orders
Service Orders
Warehouse Shipments
Posted Sales Shipments
Posted Transfer Shipments

Accessing the Shipment Log

Open the relevant document and select Shipment Log from the Shipment ribbon or actions area. You can also use the keyboard shortcut Alt+L to open the log directly.

What the log shows

Each entry in the Shipment Log contains the following information:

Order number — the source document the shipment relates to
Shipment number — the waybill or carrier booking reference
External document number — the reference sent to the carrier platform
Receiver information — the name and address the shipment was sent to
Tracking data — the tracking number(s) returned by the carrier
Posting date and time — when the posting attempt was made
Status — whether the posting was successful or resulted in an error
Error message — if the posting failed, the error message returned is shown here

When to use the Shipment Log

Troubleshooting failed shipments — if a waybill did not post correctly, the log shows the exact error message returned by the carrier or platform, making it easier to identify and resolve the issue
Auditing shipment history — review all posting attempts for a document, including any retries, to get a full picture of what was sent and when
Finding tracking numbers — the log contains the tracking numbers returned after a successful posting, useful if the tracking number needs to be located quickly