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Service Points (Pick-up Points)

Service Points (Pick-up Points)

Section titled “Service Points (Pick-up Points)”

Service points are locations — such as parcel shops, pick-up lockers, and collection points — where customers can collect their parcels instead of having them delivered to a home or business address. Whether the Pick-up Point field and lookup are available on a waybill depends on the shipping agent service selected — if the service supports service points, the field and lookup button will appear on the Waybill Header automatically.

Selecting a Service Point on a Waybill

Section titled “Selecting a Service Point on a Waybill”

When the Pick-up Point field is visible on the Waybill Header:

Pick-up Point field on the Waybill Header

  1. Click the lookup button next to the Pick-up Point field
  2. A list of available service points near the Ship-to Post Code on the waybill is fetched from the carrier platform and displayed
  3. Browse the list and select the service point you want to use

List of available service points

Once selected, the service point ID is stored on the waybill.

ID of the selected pick-up point

What happens when posting

Section titled “What happens when posting”

When the waybill is posted, the selected service point ID is forwarded to the carrier. The carrier then routes the shipment to the chosen service point rather than delivering it to the recipient’s home or business address.