Ship-to Information

Ship-to Information

When a waybill is created, the system automatically fills in the Ship-to (receiver) address based on the source document. The fields used depend on which type of document the shipment originates from.

Sales Orders and Posted Sales Shipments

• If the Sales Order has an Alternate Shipping Address (Ship-to Code) selected, the system reads the address details — including Name, Address, City, Post Code, Country, Contact, Phone, and Email — directly from the Alternate Shipping Address Card for that customer.
• If no Alternate Shipping Address is set, the system uses the Ship-to fields on the Sales Order itself. In standard Business Central, these default to the customer’s (Sell-to) address.
• For contact details (name, phone, and email), the system first tries to look up the contact via the Sell-to Contact No. on the order. If no matching contact record is found, it falls back to the Sell-to Email and Sell-to Phone No. from the order header.
• For individual address fields (Name, Address, City, Post Code, Country), the system prefers the Ship-to value but will fall back to the corresponding Sell-to value if the Ship-to field is blank.

Service Orders

• The Ship-to address is taken directly from the Ship-to fields on the Service Header.
• Service Orders have their own dedicated Ship-to Email, Ship-to Phone, and Ship-to Phone 2 fields — unlike Sales Orders, which fall back to the Sell-to email when no Ship-to email is available.
• Contact information is resolved via the Contact No. on the Service Header.

Transfer Orders

• The receiver address is taken from the Transfer-to fields on the Transfer Header (Transfer-to Name, Address, City, Post Code, and Country).
• Phone and Email are retrieved from the Location record for the Transfer-to location code.
• Transfer Orders do not have a customer number or VAT registration, so those fields will not be populated on the waybill.

Warehouse Shipments

• A Warehouse Shipment does not have its own Ship-to address. Instead, the system looks at the source document linked to the first Warehouse Shipment Line — which may be a Sales Order, Service Order, or Transfer Order.
• The Ship-to address shown on the waybill is therefore determined by the rules of the underlying source document, as described above.