Addons, Additional Services, Tracking Mail & Notifications Setup

Every Shipping Agent have various supplementary services associated to them. It is possible to assign optional services to a Shipping Agent Service.

The options available differ from Shipping Agent to Shipping Agent but also from Shipping Agent Service to Shipping Agent Service. However, SMS and E-mail notifications are universally available. It is possible to select multiple addons, services and notification types.

An example of an optional service is e-mail Notification where the receiver of the shipment will receive an e mail notification containing the status of their parcel.

Insurance and Cash on Delivery Amounts

When Insurance or Cash on Delivery (COD) is activated as an additional service on a Shipping Agent Service, the system automatically calculates and populates the corresponding amount on the Waybill Lines when a new waybill is created. You do not need to enter these amounts manually.

Insurance Amount — calculated from the order value excluding VAT, converted to your local currency. This value is forwarded to the carrier as the declared insurance value for the shipment.
Cash on Delivery Amount — calculated from the order value including VAT, converted to your local currency. This value is forwarded to the carrier as the amount to collect from the recipient upon delivery.

Both amounts are auto-populated when the waybill is created. If the calculated amount is not correct for a specific shipment — for example, if you need to adjust the insured value — you can manually override the amount directly on the Waybill Line.

Where to find the fields: The Insurance Amount and Cash on Delivery Amount fields are on the Waybill Lines. They are hidden by default — see Hidden Fields on Waybill Header and Waybill Lines for instructions on how to make them visible.