Cancel Shipment

Cancel Shipment

The Cancel Shipment function lets you send a cancellation request to the carrier for a shipment that has already been booked. This is useful when an order is cancelled after the waybill has been posted, allowing you to cancel the carrier booking directly from Business Central without having to log in to the carrier platform manually.

How to enable Cancel Shipment

Cancel Shipment must be configured in Shipment Selections before it can be used. To enable it for a Shipping Agent Service:

1. Open the Shipping Agents or Shipping Agent Services list page
2. Select the relevant Shipping Agent Service and open Shipment Selections from the ribbon
3. Add the Cancel Shipment function to the Shipment Selections for that service

Once configured, the Cancel Shipment action becomes available for waybills posted using that service.

How to use Cancel Shipment

After Cancel Shipment has been enabled for a service, you can cancel a booked shipment from:

• The source document (Sales Order, Transfer Order, etc.) — use the Cancel Shipment action in the Shipment ribbon
• The Track & Trace page — select the shipment and use the Cancel Shipment action

When triggered, the system sends a cancellation request to the carrier platform. The carrier then cancels the booking on their end.

Note

Not all carriers support cancellation via API. If Cancel Shipment does not work for a specific carrier, check with your connector documentation or contact the carrier to confirm whether API cancellation is supported for that service.